Refund Policy

EagleSend subscriptions purchase software access for the stated billing period and allowance, not a guaranteed number of replies, meetings or sales. The checkout or agreed order specifies the recurring amount and period. This policy is part of the Terms of Service.

Where we have supplied the purchased service as agreed, fees are not refundable simply because you change your mind, do not use the software, do not complete setup, or do not achieve your preferred campaign results. Ordinary cancellation ends renewal and normally leaves access available until the paid period ends, without a prorated refund. This is subject to the exceptions and mandatory rights below.

If paid access is not supplied, or a material failure prevents the purchased core service from working, contact us promptly. We will investigate and, where appropriate, attempt a remedy within a reasonable time. We will refund the undelivered portion if we cannot provide the purchased service; a full refund may be appropriate where no meaningful part was supplied. You do not have to accept a credit instead of a refund owed. A cure opportunity does not postpone an immediate remedy required by law.

This protection is not limited to the first seven days or only the last monthly payment. The affected purchase and period determine the appropriate remedy. Please provide reasonable information to help us investigate, but missing technical logs do not by themselves defeat a valid claim.

LinkedIn restrictions, expired credentials, license issues and third-party interruptions do not automatically entitle you to a refund. They also do not automatically excuse our own breach or a lasting inability to provide the paid core service. We assess what was purchased, what was delivered, the cause, duration and available remedy, subject to applicable law.

Cancel renewal through your purchase's subscription-management facility or email andrej@eaglesend.ai before renewal. We will correct a charge caused by our failure to honor a timely cancellation. If we discontinue service or terminate without your breach and cannot deliver the remaining paid period, we will refund the unused prepaid portion. A valid suspension for prohibited use may affect a claim, but it is not an automatic forfeiture of every amount paid or of mandatory rights.

We will investigate duplicate, incorrect and unauthorized charges and correct them where appropriate. Nothing here restricts applicable consumer withdrawal rights, statutory remedies or lawful card-issuer and payment-provider disputes. Discounts, promotional codes, trials, founder offers and lifetime deals do not waive these rights.

A general agreement to terms or use of a discount is not, by itself, a waiver of a statutory cooling-off right. Any request for early performance and any loss of a withdrawal right must satisfy the rules applicable to the particular service and customer. Contact us if you wish to exercise a withdrawal right; applicable law determines any permitted charge for service already supplied.

Email andrej@eaglesend.ai with the subject REFUND REQUEST, your account email, transaction date and amount, and a description of the problem. Include relevant screenshots or support references if available. Do not send passwords, session cookies or full card numbers. We aim to respond within five business days and will comply with any shorter legal deadline.

Approved refunds are normally returned to the original payment method. We initiate them without undue delay and within any applicable statutory deadline; bank processing time may vary. If the original method cannot receive a refund, we will arrange a lawful alternative with you rather than unilaterally converting it to account credit. Contacting support is encouraged but does not remove your dispute rights or require you to miss a deadline.

Material changes for existing customers require the notice and acceptance process in their agreement, including at least 14 days' email or prominent in-app notice where applicable. Publication does not change earlier purchases. Contact Inmailer LLC at andrej@eaglesend.ai or the address above.