Whitelabel Terms

These terms supplement the EagleSend Terms of Service for Operator or an expressly agreed whitelabel arrangement with Inmailer LLC. They apply only to branding and client-delivery features included in your order. They control whitelabel-specific matters; the Refund Policy and mandatory legal rights remain applicable. Acceptance of an applicable order and incorporated terms is required; this document does not assert that a separate onboarding checkbox has been completed.

You may run outreach for clients, manage separate workspaces, share reports, use authorized API integrations and apply the custom logo and domain features included in your plan. Where your plan provides client-view roles, you may invite clients to their authorized read-only workspace views. This is permitted client delivery, not permission to resell unrestricted software access. You must configure appropriate permissions and obtain authority to process each client's data.

You may not sublicense or resell EagleSend as a standalone software subscription, list software access on marketplaces, redistribute source code or claim ownership of our underlying technology without separate written authorization. Do not grant broader access than the plan's authorized roles. You may charge for your agency's services; you may not sell unauthorized software seats under that description.

Use only branding and domains you own or are authorized to use. Do not obscure notices that the product does not authorize you to customize, misrepresent affiliation or remove required legal disclosures. Software ownership stays with EagleSend and its licensors. All prohibited-offer and acceptable-use rules in the Terms of Service apply equally to your clients' campaigns.

You are responsible for lawful client instructions, suitable client agreements, campaign content, access permissions and responding to your clients. Establish the appropriate controller, processor and sub-processor arrangements for the actual relationship. EagleSend will handle relevant data under its applicable obligations and instructions; this does not remove our own responsibilities. Data retention and requests are covered by the Privacy Policy and any applicable data-processing agreement.

We may investigate suspected unauthorized resale or misuse. Authorized client-view access alone is not evidence of a violation. Immediate protective suspension may be required for a security, legal or serious misuse risk; otherwise we will provide notice and normally seven calendar days to cure a remediable breach. Remedies must be proportionate and subject to the Refund Policy and mandatory law.

Either party may give 30 days' written notice to end a branding arrangement, subject to the purchased term and applicable order. We will explain the effect on the underlying subscription; ending branding does not automatically authorize a different paid plan or new charge. Arrange an export and transition before domain bindings or access end. We do not promise immediate erasure of every backup; applicable retention commitments continue.

The warranties, liability limitations and third-party-claim provisions of the Terms of Service apply, with the same exceptions for our own fault and non-excludable obligations. You are responsible for claims caused by your unauthorized branding, prohibited offers or misrepresentation, not for our own negligence or breach.

We will provide at least 30 days' email notice of material changes to an existing whitelabel arrangement and obtain explicit re-acceptance for material restrictions on permitted use where required by that arrangement. Existing rights are not silently replaced by this publication. Questions and notices: andrej@eaglesend.ai.