Terms of Service

These Terms govern EagleSend's website, application, extension, API and related software services (the Service). Your contracting party is Inmailer LLC, a Wyoming limited liability company. You must be at least 18, have capacity to contract and have authority to bind any organization you represent. Agree to the applicable terms before purchasing or using the Service; do not use it if you do not agree.

The Refund Policy forms part of these Terms. The Whitelabel Terms also form part of an agreement that includes Operator custom branding or other expressly authorized whitelabel use. The Privacy Policy explains personal-data processing; it is not a substitute for a required data-processing agreement. A signed order or written agreement controls specific negotiated commercial terms. Mandatory legal rights always prevail.

EagleSend provides software for LinkedIn connection and InMail campaigns, lead organization, message preparation, replies, workspaces and optional AI features. Unless separately agreed in writing, it is not a done-for-you outreach service, a provider of regulated professional advice, or a guarantee of leads, replies, meetings or revenue. EagleSend is not affiliated with, endorsed by or sponsored by LinkedIn.

For new standard purchases, Starter includes 2 connected accounts and Growth includes 10. Operator starts at 30 accounts, with any higher allocation recorded in the order. An account slot is not a Sales Navigator contract or license. Unlimited licenses per account means EagleSend does not impose a numerical license limit within that allowance; it does not supply free licenses, guarantee their availability or remove provider restrictions. Third-party accounts and Sales Navigator access are separate purchases unless the order expressly says otherwise.

The plan and checkout presented at purchase must accurately state the price, billing interval and included allowance. If they conflict, contact us before paying so we can correct the order. Changing a public plan description does not reduce allowances already purchased by existing customers, including legacy or lifetime-deal customers. Changes to a customer's plan require the applicable agreement or an agreed plan change.

Use only accounts, data and authentication methods you are authorized to use. Keep credentials and API keys confidential, manage team permissions and notify us promptly of suspected unauthorized access. You are responsible for your team, client instructions, uploaded data and campaign content, including AI-generated material you approve or configure to send.

Obtain the permissions and lawful basis required for collecting prospect data and contacting recipients. Comply with applicable privacy, direct-marketing, anti-spam and communications laws, respect opt-outs, and comply with third-party platform terms. B2B outreach is not a blanket exemption from these obligations. Do not send credentials, session cookies or full payment details to support.

You may not use EagleSend to advertise, promote, sell, broker, refer leads for or otherwise facilitate: interest-bearing loans, lending, credit or financing; products or investments that pay or charge interest; insurance policies, insurance brokerage or insurance lead generation; alcohol sales, distribution or promotion; gambling, betting, casinos, lotteries or paid games of chance; illegal products or services, fraud, scams or sexually explicit commercial content.

These restrictions apply to your own business and campaigns operated for clients, across messages, AI replies, follow-ups, lead magnets, links and destination pages. Do not route a prohibited offer through an intermediary or a different label to evade these rules. If an offer is unclear, obtain written clarification before running it. Stop affected campaigns and notify us if you discover a prohibited use.

Also prohibited are unlawful spam, deceptive identity or impersonation, harassment, hate, exploitation of minors, infringement of intellectual-property or privacy rights, unauthorized access, malicious code, unlawful data collection, evasion of security controls, and activity that disrupts or abuses the Service. Do not reverse engineer the Service except where law expressly permits it. Do not resell, sublicense or redistribute software access without written authorization.

You remain responsible for the legality and suitability of your and your clients' offers. Access to the software or assistance from support does not constitute our approval of an offer, legal advice or a guarantee of compliance. We may investigate suspected violations and take proportionate action under Section 10.

LinkedIn can restrict or suspend accounts, change limits, revoke sessions or alter features. Integration, hosting, AI and payment providers may also have outages or change their services. No account-safety, uninterrupted-access or compatibility guarantee is made. You must assess the risks of your use and maintain the third-party subscriptions and permissions you need.

Third-party restrictions and disappointing campaign outcomes do not by themselves establish a refund entitlement. They do not excuse our own breach, remove mandatory remedies, or override the Refund Policy where paid core service cannot be supplied. We will take reasonable steps to investigate reported service failures within our control.

Capacity examples, calculators and testimonials are illustrations, not promised results. Actual sending and outcomes depend on account condition, provider limits, licenses, audience and configuration. AI output can be inaccurate or unsuitable. Review templates and automation settings, monitor campaigns and use human judgment. Do not use the Service for decisions requiring regulated professional judgment. Do not target people under 18 or distribute threats, content promoting self-harm, terrorism or violence, phishing or sexually explicit content. Do not extract our proprietary software, prompts or other non-public materials to build a competing product.

Your checkout or agreed order specifies the amount, currency, billing interval, taxes and any agreed add-ons. Recurring subscriptions renew at that interval until canceled. Weekly, monthly and quarterly are different billing periods; an effective monthly price for a quarterly plan is not monthly billing. A plan-description update does not authorize a new charge or add-on.

Payments are handled through the checkout provider shown in your order. We may retry failed payments and suspend unpaid access after appropriate notice. We will give at least 30 days' notice of a subscription price increase, applying no earlier than a future renewal, unless a longer notice or consent is required. No change retroactively alters a completed purchase.

Cancel renewal through the subscription-management facility associated with your purchase, or request cancellation at andrej@eaglesend.ai. Contact us before renewal and allow processing time; a missing in-app control does not remove your right to cancel. Access normally continues through the paid period, and ordinary cancellation does not create a prorated refund. If a timely cancellation fails because of our error, contact us to correct the charge. Statutory cancellation rights are unaffected.

The Refund Policy governs refunds, including service non-delivery, material failure, billing errors and mandatory rights. Ordinary change of mind, non-use or disappointing results are not refundable where the purchased service was supplied as agreed. Discounts, trials and lifetime offers do not waive mandatory rights or excuse non-delivery.

Contact us promptly about a payment problem so we can investigate. This does not prohibit a lawful bank or payment-provider dispute, impose a waiting period that defeats a deadline, or make a good-faith dispute an automatic breach. We may contest inaccurate claims using relevant records we actually hold. We do not promise that a particular consent log exists or treat all non-delivery claims as invalid. No automatic chargeback penalty or reporting to a blacklist is imposed by these Terms.

We may restrict or suspend access where reasonably necessary to address unlawful or prohibited use, security threats, fraud, non-payment or a material breach. Where safe and practical, we will explain the issue and give a reasonable opportunity to resolve it. Immediate protective action may be necessary where delay creates a risk. Any termination or withholding of funds must be lawful and proportionate.

You may end renewal as described above. If we discontinue paid service or terminate without your breach and cannot provide the remaining purchased service, we will refund the unused prepaid portion as appropriate under the Refund Policy. Suspension, termination and force majeure do not automatically extinguish mandatory remedies.

You retain rights in your content and grant us the rights necessary to host, process and transmit it to provide, secure and support the Service. We retain rights in our software, brand and related intellectual property. We grant a limited, non-exclusive, non-transferable right to use the Service for your business and authorized client delivery under your plan; this does not permit standalone software resale.

Export data before ending access where possible. You may request an export within 30 days after termination, subject to lawful restrictions, verification and available data. The Privacy Policy governs retention and deletion. Removing a campaign from view is not a representation that every associated record or backup has been erased. Contact us for a deletion request or a data-processing agreement where required.

We will provide the Service with reasonable care and skill. Subject to that obligation, express purchase commitments and mandatory law, the Service is provided as available without implied warranties of merchantability, fitness for a particular purpose or non-infringement to the extent those warranties may lawfully be excluded. We do not warrant particular business outcomes or uninterrupted third-party functionality.

To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profits or lost business opportunities. Our aggregate liability arising from the agreement is limited to fees paid to us for the affected Service during the three months before the event giving rise to the claim. These limitations do not limit required refunds, fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited. Mandatory consumer protections and expressly agreed data-protection obligations remain applicable.

To the extent permitted by law, you will indemnify Inmailer LLC and its personnel against third-party claims and reasonable resulting costs caused by your unlawful campaign content, infringement of a third party's rights, unauthorized account or data use, prohibited offers, or material breach of these Terms. This does not cover loss caused by our negligence, willful misconduct, fraud or breach of our own obligations.

We must notify you promptly of a claim, provide reasonable cooperation and allow you reasonable control of its defense. You may not settle a claim in a way that admits wrongdoing by us, binds us to non-monetary obligations or fails to release us without our written consent. We may participate with our own counsel at our expense. No provision removes responsibility that the law assigns to us.

Wyoming law governs, excluding conflict-of-law rules, without depriving consumers of mandatory protections where they live. First contact andrej@eaglesend.ai with a description of a dispute; both parties will seek a good-faith resolution for up to 30 days, without preventing urgent relief, a payment dispute or action needed to preserve legal rights.

For business customers, unresolved disputes will be resolved by individual arbitration under the American Arbitration Association's Commercial Arbitration Rules in Sheridan, Wyoming, in English, except claims eligible for small-claims court or urgent injunctive relief in a competent court. To the extent lawful, business customers and we waive class arbitration and representative proceedings. These business-arbitration terms do not remove a consumer's mandatory court rights or impose an otherwise unenforceable forum, cost or waiver. Applicable statutory time limits apply.

We will give existing customers at least 14 days' email or prominent in-app notice of material changes, or any longer period required by their agreement or law, and obtain consent where required. Operator restrictions covered by an existing Whitelabel Agreement retain its 30-day notice and explicit re-acceptance protection. Posting a new version does not backdate acceptance, change past refund rights or reduce purchased allowances.

These Terms, the applicable order, Refund Policy and applicable Whitelabel Terms form the service agreement. A signed agreement controls expressly negotiated matters; the Refund Policy controls refund eligibility and Whitelabel Terms control authorized branded use, always subject to mandatory law. An invalid provision does not invalidate the rest. Failure to enforce a term is not a waiver. Neither party is the other's agent. Assignment requires consent except that we may assign with a business transfer without reducing your rights. Events beyond reasonable control may excuse delayed performance but not applicable refund or mandatory obligations. Send notices to andrej@eaglesend.ai or Inmailer LLC at the address above.